Make your best salesperson available
to every customer
Hi, I'm Norby!
I'm a voice-powered AI kiosk built for physical customer spaces. I know your business, I talk to visitors the moment they have a question, and I help them find the right product without waiting for someone to become available.
I speak 32 languages, I capture what customers are asking for, and I bring your team into the conversation when human expertise matters most.
Your team can't talk to every customer at once
In busy customer-facing environments, visitors often have questions before they are ready to speak to a salesperson. Staff may be helping somebody else, working with another customer or simply unavailable at the moment the question arises. Norby gives every visitor someone knowledgeable to talk to immediately, then brings your team into the conversation when human involvement matters most.
Customers leave without speaking to anyone
Norby gives every visitor immediate access to knowledgeable assistance.
Your best staff can't serve everyone simultaneously
Norby handles initial questions, discovery and qualification.
Your team answers the same questions repeatedly
Norby handles routine product and service conversations while employees focus on higher-value interactions.
You don't know what anonymous visitors wanted
Norby turns conversations into structured customer intelligence.
Turn more visitors into real sales opportunities
- 1Visitor arrives
- 2Talks to Norby
- 3Gets questions answered
- 4Intent identified
- 5Opportunity captured
- 6Staff alerted
- 7Conversation handed over
Norby handles the browsing and discovery phase, identifies when a customer has genuine intent, and gives your team the context they need to continue the conversation.
How Norby works
- 01
Train Norby
Norby learns your products, services, policies, pricing, FAQs and brand knowledge.
- 02
Deploy Norby
Configure the experience for your showroom, dealership, store, venue, display suite or other customer-facing environment.
- 03
Customers start talking
Visitors interact naturally using voice rather than navigating menus, touchscreens or complex interfaces.
- 04
Norby takes action
Norby can answer questions, recommend products, qualify customers, capture details and hand conversations to your team.
- 05
Learn from every conversation
See what customers ask, what they are comparing, where they hesitate and where opportunities are being created.
Built for conversation, not navigation
Traditional kiosks make customers search through menus and screens. Norby lets them simply ask.
Voice creates a more natural interaction, allows customers to explain what they actually need, and enables deeper back-and-forth conversations than a conventional touchscreen or chatbot.
EXAMPLE CONVERSATION
CUSTOMER
I'm renovating my kitchen. What oven would you recommend for a family of five?
NORBY
I'd probably start with a 90 cm oven if you have the space. Are you more interested in capacity, cooking features or something that is easy to clean?
CUSTOMER
Probably capacity and easy cleaning.
NORBY
Then I'd narrow it down to these two options…
What changes when Norby is deployed
More visitors engaged
Customers get help at the moment they need it rather than waiting for an employee.
More intent captured
Turn anonymous browsing into identifiable sales opportunities.
More productive staff
Move repetitive questions away from your highest-value employees.
More consistent customer experiences
Give every customer access to the same product knowledge and guidance.
Better customer intelligence
Understand what visitors ask, compare, want and object to.
Better handoffs
Give employees context before they enter the conversation.
Learn what your customers are actually asking
Norby doesn't just answer questions. Every conversation can help your business understand what customers want, where they hesitate and which opportunities are emerging.
DashboardConversations
1,284
+12%
Engaged visitors
912
+8%
High-intent
236
+15%
Leads captured
148
+9%
Staff handoffs
97
+6%
CONVERSATIONS OVER TIME
Last 12 weeksMOST ASKED QUESTIONS
- What size oven fits this space?184
- How do I clean the pyrolytic function?141
- What's included with installation?128
- Do you price match?96
- How long is delivery?78
PRODUCTS BEING DISCUSSED
- 90 cm ovens82
- Induction cooktops64
- Integrated dishwashers47
- Rangehood alternatives31
COMMON OBJECTIONS
- Price vs. comparable model58
- Installation complexity44
- Delivery timeframe37
- Warranty terms22
PURCHASE CRITERIA
- Capacity71
- Ease of cleaning63
- Energy efficiency49
- Design match35
EXAMPLE INSIGHT
Customers discussing ovens most frequently ask about capacity, cleaning features and installation requirements.
See what customers ask before they buy, which products they compare, what objections keep appearing and where your team may be missing opportunities.
Give every visitor access to your best product knowledge
WITHOUT NORBY
- Customer waits for an employee
- Repetitive questions consume staff time
- Product knowledge varies between employees
- Anonymous visitors leave without context
- Language barriers reduce service quality
- Management sees the sale but not the conversation
WITH NORBY
- Customer gets help immediately
- Norby handles routine discovery
- Consistent product and service knowledge
- Intent and opportunities can be captured
- Customers can speak in 32 languages
- Conversation data reveals what customers actually want
Why Norby?
The capabilities behind the outcomes above.
Always available
Every visitor can get help immediately, even when your team is busy.
Knows your business
Train Norby on your products, services, policies and sales knowledge so customers get consistent answers.
32 languages
Serve customers in their preferred language without requiring multilingual staff on every shift.
Frees up your team
Norby handles repetitive discovery and routine questions so employees can spend more time on high-value conversations.
Identifies intent
Norby can recognize when a visitor is moving from browsing toward buying and help transition the conversation to your team.
Simple to deploy
Start with a standalone Norby experience and add deeper integrations as required.
Analytics
See which questions come up, which products get discussed and where conversations stall.
Integrations
Connect Norby to the systems your team already works in when you're ready.
Branding and personality
Set the tone, presentation and behavior so Norby feels like part of your team.
Where Norby works
Automotive
Handle initial vehicle questions, identify purchase intent and give sales staff context before the customer handoff.
Retail & Showrooms
Help customers compare products, understand specifications and narrow down the right option before involving a salesperson.
Property & Real Estate
Help buyers understand developments, floorplans, availability and key property details while capturing qualified enquiries.
Hospitality
Answer common guest questions, explain facilities and services, and reduce repetitive front-desk interactions.
Venues & Attractions
Give visitors wayfinding and information on demand in high-traffic spaces, without adding staff at every entry point.
Events & Exhibitions
Give attendees an interactive source of information while capturing questions and engagement data.
Speak to customers in 32 languages
Norby can automatically communicate with customers in their preferred language, helping businesses serve a wider range of visitors without requiring multilingual staff on every shift.
- English
- Chinese
- Spanish
- Arabic
- French
- German
- Japanese
- Hindi
- + 24 more
Norby, adapted to your brand
The Norby character stays recognizable, but the experience can be adapted to suit different brands, environments and customer journeys.
Premium appliance showroom
Product comparisons, specification questions and installation guidance for considered purchases.
Automotive dealership
Model questions, feature comparisons and intent qualification before a salesperson steps in.
Property display suite
Floorplans, availability and pricing questions, with qualified enquiries captured for the sales team.
- Brand colors and kiosk presentation
- Business-specific knowledge
- Custom conversation behavior
- Tone and personality
- Different actions and workflows depending on the environment
Start simple. Integrate when you're ready.
Norby can operate as a standalone customer experience or connect with the systems already used by your business.
- CRM
- Booking systems
- Lead capture workflows
- Product databases
- Inventory information
- Customer service platforms
- Internal notifications
Start with a focused deployment, prove the use case, then expand the workflow over time.
Built by a team experienced in real-world commerce
The team behind Norby has previously built technology supporting billions of dollars in commerce. Norby combines that commercial experience with conversational AI and purpose-built hardware for physical customer environments.
Norby in the real world
See how a premium Australian ventilation brand gave every customer access to product expertise.
CASE STUDY
Schweigen: giving every customer access to product expertise
A voice-first AI product expert, trained on Schweigen's range and deployed in a branded kiosk at the Harvey Norman Cooking Expo.
READ THE CASE STUDY →
About Us
Norby is built by a team spanning Melbourne, San Francisco, and Shenzhen — with a track record of powering billions of dollars in B2B e-commerce revenue. We're bringing that same enterprise DNA to the physical world, replacing static screens with AI that actually holds a conversation.
We're a small, focused team solving a big problem: the gap between what customers expect and what most physical spaces can deliver. Norby closes that gap.
Questions we get asked
See what Norby could do in your business
In a live demo, we'll show you how Norby works, how it can be trained on your business, how customer handoffs and lead capture work, and where it could fit into your customer journey.
No preparation required.
- See a live Norby conversation
- Understand how Norby learns your business
- See how customer qualification and handoff works
- Explore the analytics and intelligence layer
- Identify an initial deployment opportunity